Technical Support

 

Our technical competency is a major reason why resellers partner with Lan 1. With certified support engineers located in Sydney, Melbourne and Perth, our Technical Department is available to assist Reseller Partners in the pre-sales and post-sales environments across all time zones. Our fully equipped lab and large run up area enables the team to simulate technical environments to hot stage and configuring equipment prior to delivery. In addition to our pre-sales support and configuration services, our certified engineers can provide problem determination, scoping and design assistance. Just some of the advantages to our Reseller Partners include:

  • Extended warranties and Rapid Replacement
  • Extended access to technical support – up to 24 * 365
  • Technical assistance with pilot projects and proof of concepts (POC)
  • Sparing for same day and next day replacement
  • Scoping and design of complete solutions
  • Professional Services available for resale
  • Onsite configuration and commissioning services
  • Network security audits by CISSP
  • Wireless site surveys
  • Certified training programs across a range of vendors

All of these services can be purchased by the Reseller and sold to their end user, enabling our Reseller Partners to enhance their technical capabilities and value proposition to their customers. See Business Model For further details please login to the Lan 1 Reseller Portal.